FAQ

Frequently Asked Questions About Ordering KraftMaid Cabinets Online.

How long will it take to receive my cabinets? 

KraftMaid Cabinetry is “Build to Order” enabling you to choose, the wood specie & color of your choice.  Typical lead-time is 4 to 6 weeks for construction, plus delivery time. Delivery time will vary depending on your location, but usually runs between 3 to 10 days.

Is it safe to purchase over the Internet?

Many people have concerns about ordering online. We suggest you purchase your cabinetry using a major charge card.  Charge cards offer you a great deal of protection.  Master Card or Visa will stand behind the consumer in the event of fraud.  For your convenience, we also have an online payment form where you may enter your credit card information securely.  We do not see this information, all that we see is the shipping address and that payment has been made in XYZ amount. We are a member of the Better Business Bureau, (A+ rating), National Kitchen & Bath Association, Home Builders Associations on Lexington, National Association of The Remodeling  Industry, and we are a verified merchant with Authorized.net.  

How do you charge for shipping? 

At your request, we can ship your KraftMaid cabinets “freight collect”.   If you don’t specify at the time of ordering, it is understood that you agree with our selecting the best carrier for you and will pay for shipping in advance.

How are your cabinets shipped?

Depending on your location and the amount of time you can wait for delivery, your KraftMaid cabinets may be delivered by one of three methods:

Our truck.  (Designer Cabinets is located in Kentucky)

A common carrier freight line.

Customer arranged pickup from our warehouse.

Delivery methods will be discussed with you when you place your order.

UPS or FedEx Ground may send small orders at your request.   

How much will shipping cost? 

Shipping costs will vary, depending on your location and the size of your order.  For an average freight figure, add 10% to cost of order.  On small orders or orders very far away such as in California, Washington State, Etc, freight rates may run higher.  Freight rates on out of state orders will be greatly offset by the fact that no sales tax is due (provided the sale is outside of the state of Kentucky).  We will furnish you with an estimated freight cost when we figure your KraftMaid quote.

Email us Today to get a personalized Free quote.   (See Contact Page)

When will my cabinets arrive?

You will be notified once your cabinetry has shipped and we will give you the tracking number for the carrier who has your shipment.  You can then call your local terminal to get an exact day of delivery.

How can I request a quote?

First, pick out a door style you like.  Then furnish us with either a list of cabinetry or floor plan of your kitchen.   Also, we will need your zip code in order to figure freight.  Fax (859 278 1020) or e-mail us this information along with your contact information such as an email address or return fax number and phone number.  You will receive a quote from us in one to three days; depending on the time we receive it.

Please see our How To Order page which will provide more specific information.

What if I receive a damaged cabinet?

Damage is rare, but it can happen.  All KraftMaid cabinets are boxed for safe shipment.  Common carrier shipments are palletized & strapped for extra protection.  Be sure to indicate on any receiving tickets from a freight carrier what items are damaged.  If damage is not noticed until the package is opened (know as concealed damage) call the freight carrier & have them send a representative out to verify damage.  We will handle all damage claims, but we must have documentation.  Should you receive a damaged item that has been confirmed as a manufacture defect, notify us at once.  We will request you to send the cabinet back to us so we may send you a replacement cabinet at no charge.

Do you have samples or can I see the cabinets?

After receiving a quote from us, you can order a cabinet door or stain block before ordering your desired cabinetry.  That way, once you are satisfied with the finish/style, you may order the rest of the cabinets on your list.  Please email or call us for additional sample information.

How do I place an order?

Please see our How To Order page

What are your payment terms?

We require 100% prepayment.  Please call (1.888.565.6106) us to make arrangements or with any questions you may have about how to pay for your order.  Our experienced sales team is here to help you in any way we can.

Does your cabinetry come assembled?

KraftMaid cabinets comes fully assembled & ready to install.  Generally, you will not have any assembly other than installing accessory items.

CaseWorx, LLC dba Designer Cabinets Online is a Authorized Dealer for  KraftMaid Cabinets our goal is to Exceed Customer Service Expectations.  Some pursue Happiness – We Create It.

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